Your satisfaction is our top priority. If your sunglasses or charms aren't the perfect fit for your style, we’re here to make it right. Please review our policy below to ensure a smooth return or exchange experience.
Eligibility for Returns & Exchanges
Timing: Items must be returned or exchanged within 30 days of delivery.
Condition: Products must be unworn, undamaged, and in their original packaging. We reserve the right to refuse returns if the items show signs of use or are missing components.
Exclusions: Gift cards, customized charms, and promotional items are final sale and not eligible for return or exchange.
Shipping
Enjoy free shipping on orders of 2 or more kits! This offer applies to standard shipping worldwide.
Standards shipping cost is 8$ USD
How to Initiate a Return or Exchange
Submit a Request: Contact us at info@charmicollective.com with your order number and reason for the return/exchange.
Approval: Once approved, you’ll receive instructions on returning your items.
Shipping Costs:
- For returns, a small return shipping fee of $10 will be deducted from your refund.
- Exchanges are processed with free return shipping, and the new item will be shipped to you at no additional cost.
Note: Shipping fees from your original purchase are non-refundable.
Processing Your Refund or Exchange
Refunds: Refunds will be processed within 10 business days of receiving your return. The amount will be credited back to your original payment method.
Exchanges: If you’re exchanging an item, your replacement will ship within 5 business days of us receiving your original order.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery by contacting info@charmicollective.com. Include photos of the item and packaging so we can assist you promptly.
